AI-powered customer feedback analysis & routing for Gmail, Zendesk, Slack & Pipedrive
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 18 nodes and runs manually, when you click “Execute workflow”. Along the way it connects OpenAI Chat Model, Gmail, Pipedrive and Zendesk and 2 more.
How it runs
Trigger: Manually, when you click “Execute workflow”.
- Set: Initial Parameters (Edit Fields (Set)): sets 2 fields: CSM email, slack_billing_channel
- AI Agent: runs an AI agent, with model: Config: Set LLM for Agents; 4 tools (Tool: Get Gmail Messages, Tool: Get Pipedrive Notes, Tool: Get Zendesk Tickets, Tool: Search Slack Messages Export to Sheets); memory: Config: Set Agent Memory; output parser: AI: Structure Feedback Data
- AI Chain: Extract Key Signals (Basic LLM Chain): sends a prompt to an LLM, with model: Config: Set LLM for Agents; output parser: AI: Structure Key Signals
- AI Chain: Cluster Signals into Topics (Basic LLM Chain): sends a prompt to an LLM, with model: Config: Set LLM for Agents; output parser: AI: Structure Clustered Topics Export to Sheets
- AI Agent: runs an AI agent, with model: Config: Set LLM for Agents; 3 tools (Tool: Send Email Alert, Tool: Create Notion Page, Tool: Create Zendesk Ticket)
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (12)
- Manual Trigger
n8n-nodes-base.manualTrigger - Edit Fields (Set)
n8n-nodes-base.set - OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenAi - Simple Memory
@n8n/n8n-nodes-langchain.memoryBufferWindow - AI Agent
@n8n/n8n-nodes-langchain.agent - Structured Output Parser
@n8n/n8n-nodes-langchain.outputParserStructured - Gmail Tool
n8n-nodes-base.gmailTool - Pipedrive Tool
n8n-nodes-base.pipedriveTool - Zendesk Tool
n8n-nodes-base.zendeskTool - Slack Tool
n8n-nodes-base.slackTool - Basic LLM Chain
@n8n/n8n-nodes-langchain.chainLlm - Notion Tool
n8n-nodes-base.notionTool
From the author
Who's it for This workflow is for Customer Success, Product, and Support teams who need to centralize and analyze unstructured customer feedback. It automates the process of identifying key themes from various communication channels, allowing you to…