Automated customer feedback triage with Gemini, Jotform, Google Sheets & Gmail replies
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 13 nodes and runs on Jotform events. Along the way it connects Jot Form, Google Gemini Chat Model, Telegram and Gmail and 1 more.
How it runs
Trigger: On Jotform events.
- Switch: routes items into 3 branches
- Sentiment Analysis: scores sentiment with AI, with model: Google Gemini Chat Model
- QnA Agent (AI Agent): runs an AI agent, with model: Google Gemini Chat Model; 1 tool (Read Database)
- Summarize Suggestions (Summarization Chain): summarizes text with AI, with model: Google Gemini Chat Model
- Store to Comments Sheet (Google Sheets): append
- Send to Support Group (Telegram): uses Telegram
- Reply Customer (Gmail): uses Gmail
- Send a text message (Telegram): uses Telegram
- Add to Suggestions backlog (Google Sheets): append
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (10)
- Jotform Trigger
n8n-nodes-base.jotFormTrigger - Switch
n8n-nodes-base.switch - Google Gemini Chat Model
@n8n/n8n-nodes-langchain.lmChatGoogleGemini - Sentiment Analysis
@n8n/n8n-nodes-langchain.sentimentAnalysis - Telegram
n8n-nodes-base.telegram - Gmail
n8n-nodes-base.gmail - Google Sheets Tool
n8n-nodes-base.googleSheetsTool - AI Agent
@n8n/n8n-nodes-langchain.agent - Summarization Chain
@n8n/n8n-nodes-langchain.chainSummarization - Google Sheets
n8n-nodes-base.googleSheets
From the author
Who’s it for Teams that collect product feedback with Jotform and want automated triage: instant alerts for urgent issues, knowledge-based replies to questions, and a clean backlog for suggestions. How it works / What it does New Jotform submissions are…