Automatically Classify Zoho Desk Support Tickets using Gemini AI
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 9 nodes and runs manually, when you click “Execute workflow”. Along the way it connects OpenRouter Chat Model. It also calls desk.zoho.eu over HTTP.
How it runs
Trigger: Manually, when you click “Execute workflow”.
- Fetch All Tickets (HTTP Request): calls desk.zoho.eu
- Split Tickets (Split Out): splits a list into separate items
- Filter classification = null (Code): runs custom JavaScript code
- Get threads (HTTP Request): calls an HTTP API
- Get first thread (HTTP Request): calls an HTTP API
- Classify (Basic LLM Chain): sends a prompt to an LLM, with model: OpenRouter Chat Model
- Update Ticket (HTTP Request): calls an HTTP API (PUT)
Services it uses
HTTP calls to: desk.zoho.eu
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (6)
- Manual Trigger
n8n-nodes-base.manualTrigger - OpenRouter Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenRouter - Code
n8n-nodes-base.code - HTTP Request
n8n-nodes-base.httpRequest - Basic LLM Chain
@n8n/n8n-nodes-langchain.chainLlm - Split Out
n8n-nodes-base.splitOut
From the author
Automatically Classify Support Tickets in Zoho Desk with AI with Gemini Transform your customer support workflow with intelligent ticket classification. This automation leverages AI to automatically categorize incoming support tickets in Zoho Desk, reducing…