WhatsApp customer support with Claude AI, Google Docs & multilingual capabilities
Needs changesNeeds changes. This template uses 1 thing(s) that n8n 3.0 removes: AI Agent v1 (old agent modes). 1 breaking item(s) found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 16 nodes and runs on WhatsApp events (messages). Along the way it connects WhatsApp Business Cloud, OpenAI, Google Docs and OpenRouter Chat Model.
How it runs
Trigger: On WhatsApp events (messages).
- Check Input Type (Switch): routes items into 3 branches
- Get Audio URL (WhatsApp Business Cloud): media url get
- Get Image URL (WhatsApp Business Cloud): media url get
- Text Only Prompt (Edit Fields (Set)): sets 1 field: text
- Download Audio (HTTP Request): calls an HTTP API
- Download Image (HTTP Request): calls an HTTP API
- AI Agent: runs an AI agent, with model: OpenRouter Chat Model; 1 tool (Get a document in Google Docs); memory: Simple Memory
- Transcribe Audio (OpenAI): transcribe (audio)
- Analyze Image (OpenAI): analyze (image)
- Respond with Text (WhatsApp Business Cloud): send
…plus 2 more steps. See the full node list below.
Services it uses
Before you upgrade to n8n 3.0
1 thing in this workflow is removed in n8n 3.0. Fix it before you upgrade:
- AI Agent v1 (old agent modes) in AI Agent (v1.9): replace with Latest AI Agent node (Tools Agent). For SQL Agent, use a Postgres or MySQL tool with a recent AI Agent.
| Removed in 3.0 | Replace with |
|---|---|
| AI Agent v1 (old agent modes) AI Agent (v1.9) | Latest AI Agent node (Tools Agent). For SQL Agent, use a Postgres or MySQL tool with a recent AI Agent. |
Nodes used (10)
- WhatsApp Trigger
n8n-nodes-base.whatsAppTrigger - AI Agent
@n8n/n8n-nodes-langchain.agent - Simple Memory
@n8n/n8n-nodes-langchain.memoryBufferWindow - Switch
n8n-nodes-base.switch - WhatsApp Business Cloud
n8n-nodes-base.whatsApp - HTTP Request
n8n-nodes-base.httpRequest - OpenAI
@n8n/n8n-nodes-langchain.openAi - Edit Fields (Set)
n8n-nodes-base.set - Google Docs Tool
n8n-nodes-base.googleDocsTool - OpenRouter Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenRouter
From the author
Overview Transform your customer support operations with an intelligent WhatsApp automation system that handles text, voice, and image messages across multiple languages. This comprehensive solution uses advanced AI to provide instant, accurate responses by…