AI-powered ServiceNow chat triage with GPT-4 — incident & request manager
Needs changesNeeds changes. This template uses 1 thing(s) that n8n 3.0 removes: SerpApi (Google Search). 1 breaking item(s) found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 25 nodes and runs when a chat message arrives. Along the way it connects OpenAI Chat Model, ServiceNow and SerpApi (Google Search). It also calls dev224302.service-now.com over HTTP.
How it runs
Trigger: When a chat message arrives.
- Text Classifier: classifies text into categories with AI, with model: OpenAI Chat Model
- Create an incident (ServiceNow): create (incident)
- HTTP Request: calls dev224302.service-now.com (POST)
- AI Agent: runs an AI agent, with model: OpenAI Chat Model; 1 tool (SerpAPI); memory: Simple Memory
- AI Transform: uses AI Transform
- AI Transform: uses AI Transform
- AI Agent: runs an AI agent, with model: OpenAI Chat Model
- Summarization Chain: summarizes text with AI, with model: OpenAI Chat Model
- Get many incidents (ServiceNow): get many (incident)
- Code: runs custom JavaScript code
…plus 8 more steps. See the full node list below.
Services it uses
HTTP calls to: dev224302.service-now.com
Before you upgrade to n8n 3.0
1 thing in this workflow is removed in n8n 3.0. Fix it before you upgrade:
- SerpApi (Google Search) in SerpAPI: no direct replacement: call the SerpApi REST API with an HTTP Request tool, or use a verified community node.
- Also check AI Transform: Automatically migrated to a Code node on upgrade, keeping the generated JavaScript. You can no longer add new AI Transform nodes.
Rather not rewrite it? Many of these flows can be rebuilt in Make (free plan).
| Removed in 3.0 | Replace with |
|---|---|
| SerpApi (Google Search) SerpAPI | No direct replacement: call the SerpApi REST API with an HTTP Request tool, or use a verified community node |
Nodes used (14)
- Chat Trigger
@n8n/n8n-nodes-langchain.chatTrigger - OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenAi - Text Classifier
@n8n/n8n-nodes-langchain.textClassifier - AI Agent
@n8n/n8n-nodes-langchain.agent - Simple Memory
@n8n/n8n-nodes-langchain.memoryBufferWindow - Summarization Chain
@n8n/n8n-nodes-langchain.chainSummarization - HTTP Request
n8n-nodes-base.httpRequest - ServiceNow
n8n-nodes-base.serviceNow - SerpApi (Google Search)
@n8n/n8n-nodes-langchain.toolSerpApi - Respond to Webhook
n8n-nodes-base.respondToWebhook - AI Transform
n8n-nodes-base.aiTransform - Merge
n8n-nodes-base.merge - Edit Fields (Set)
n8n-nodes-base.set - Code
n8n-nodes-base.code
From the author
Automated Incident and Request Management in ServiceNow Who’s it for This workflow is designed for IT teams, service desk agents, and operations managers who use ServiceNow. It reduces manual effort by automatically classifying chat messages as Incidents or…