Zendesk ticket escalation to ClickUp with Telegram alerts
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 9 nodes and runs manually, when you click “Execute workflow”. Along the way it connects Zendesk, ClickUp and Telegram.
How it runs
Trigger: Manually, when you click “Execute workflow”.
- Fetch Zendesk Tickets (Zendesk): get many
- Select Latest Ticket (Code): runs custom JavaScript code
- Fetch Requester Email (Zendesk): get (user)
- Merge: merges the data from its input branches
- Prepare ClickUp Task Payload (Code): runs custom JavaScript code
- Create a task (ClickUp): uses ClickUp
- Format Telegram Alert Message (Code): runs custom JavaScript code
- Send Telegram Escalation Alert (Telegram): uses Telegram
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (6)
- Zendesk
n8n-nodes-base.zendesk - Code
n8n-nodes-base.code - ClickUp
n8n-nodes-base.clickUp - Manual Trigger
n8n-nodes-base.manualTrigger - Merge
n8n-nodes-base.merge - Telegram
n8n-nodes-base.telegram
From the author
Description This workflow automates Zendesk ticket escalation by creating ClickUp tasks for urgent cases and notifying the support team in Telegram. It ensures that high-priority tickets are instantly visible to the right team members, avoiding delays in…