Classify Intercom messages & route to ClickUp or Slack with GPT-4o-mini
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 10 nodes and runs when an HTTP POST request hits its webhook URL. Along the way it connects OpenAI Chat Model, ClickUp and Slack.
How it runs
Trigger: When an HTTP POST request hits its webhook URL.
- 🧠 Classifier – AI prompt (AI Agent): runs an AI agent, with model: GPT model (gpt-4o-mini)
- 🧮 Process Classification (Code): runs custom JavaScript code
- 🛠️ Is Support Request? (If): checks a condition and branches into true / false
- 📦 Is Product Request? (If): checks a condition and branches into true / false
- 💼 Is Sales Request? (If): checks a condition and branches into true / false
- 🧾 Create Support Task (ClickUp): uses ClickUp
- 🛍️ Create Product Task (ClickUp): uses ClickUp
- Slack: uses Slack
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (7)
- Webhook
n8n-nodes-base.webhook - AI Agent
@n8n/n8n-nodes-langchain.agent - OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenAi - Code
n8n-nodes-base.code - If
n8n-nodes-base.if - ClickUp
n8n-nodes-base.clickUp - Slack
n8n-nodes-base.slack
From the author
How it works This workflow automates the classification and routing of incoming Intercom conversations. When a new customer message arrives, it is analyzed by AI to determine category, sentiment, urgency, and tags. Based on this classification, the workflow…