Automate IT support: Convert emails to Jira tickets with AI resolution
Needs changesNeeds changes. This template uses 1 thing(s) that n8n 3.0 removes: AI Agent v1 (old agent modes). 1 breaking item(s) found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 16 nodes and runs on Gmail events. Along the way it connects Gmail, OpenAI Chat Model, Slack and SendGrid and 1 more.
How it runs
Trigger: On Gmail events.
- Get Email Content (Gmail): get
- Email has been processed? (If): checks a condition and branches into true / false
- Support Request Reader Agent (AI Agent): runs an AI agent, with model: OpenAI Chat Model; output parser: Structured Output Parser
- Mark a message as read (Gmail): mark as read
- Submit JIRA request ticket (Jira Software): uses Jira Software
- Setup Jira, Slack, Email (Edit Fields (Set)): sets 3 fields: Jira base URL, IT support slack channel, IT support email
- IT Support Advisor Agent (Basic LLM Chain): sends a prompt to an LLM, with model: OpenAI Chat Model; output parser: Structured Output Parser
- Check requester email (Filter): keeps only the items that match a condition
- Send message to IT Support team (Slack): uses Slack
- Add resolution comment to tracking ticket (Jira Software): work with issue comment
…plus 1 more step. See the full node list below.
Services it uses
Before you upgrade to n8n 3.0
1 thing in this workflow is removed in n8n 3.0. Fix it before you upgrade:
- AI Agent v1 (old agent modes) in Support Request Reader Agent (v1.8): replace with Latest AI Agent node (Tools Agent). For SQL Agent, use a Postgres or MySQL tool with a recent AI Agent.
- Also check Gmail Trigger below v1.4 runs as v1.4 (drafts skipped, max emails per poll).
Rather not rewrite it? Many of these flows can be rebuilt in Make (free plan).
| Removed in 3.0 | Replace with |
|---|---|
| AI Agent v1 (old agent modes) Support Request Reader Agent (v1.8) | Latest AI Agent node (Tools Agent). For SQL Agent, use a Postgres or MySQL tool with a recent AI Agent. |
Nodes used (12)
- Gmail Trigger
n8n-nodes-base.gmailTrigger - OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenAi - Structured Output Parser
@n8n/n8n-nodes-langchain.outputParserStructured - Filter
n8n-nodes-base.filter - Slack
n8n-nodes-base.slack - SendGrid
n8n-nodes-base.sendGrid - Gmail
n8n-nodes-base.gmail - Basic LLM Chain
@n8n/n8n-nodes-langchain.chainLlm - AI Agent
@n8n/n8n-nodes-langchain.agent - Jira Software
n8n-nodes-base.jira - If
n8n-nodes-base.if - Edit Fields (Set)
n8n-nodes-base.set
From the author
SmartSupport Flow: Auto-Handle IT Requests from Email to JIRA with Slack notification Watch the demo video below: Who’s it for > This workflow is built for lean IT teams, office managers, and business operators who receive support requests via email and…