Multi-department support bot with slash commands, Pinecone & Telegram
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
Nodes used (13)
- Switch
n8n-nodes-base.switch - Telegram
n8n-nodes-base.telegram - Pinecone Vector Store
@n8n/n8n-nodes-langchain.vectorStorePinecone - Google Drive Trigger
n8n-nodes-base.googleDriveTrigger - Google Drive
n8n-nodes-base.googleDrive - Embeddings Cohere
@n8n/n8n-nodes-langchain.embeddingsCohere - Default Data Loader
@n8n/n8n-nodes-langchain.documentDefaultDataLoader - Character Text Splitter
@n8n/n8n-nodes-langchain.textSplitterCharacterTextSplitter - Telegram Trigger
n8n-nodes-base.telegramTrigger - AI Agent
@n8n/n8n-nodes-langchain.agent - OpenRouter Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenRouter - Simple Memory
@n8n/n8n-nodes-langchain.memoryBufferWindow - Postgres
n8n-nodes-base.postgres
What it does
My Telegram bot provides specialized support through dedicated slash commands for different departments. Users can directly access the right support team using: - /billing - For payment and invoice questions - /tech-support - For technical assistance - /return-policy - For returns and refunds Key Features: - Command-based routing - Direct department access via slash commands State management - Tracks active conversations in PostgreSQL Knowledge base integration - Pinecone vector stores for each department Auto-updating - New Google Drive documents automatically populate the knowledge base - Context-aware - Maintains department choice