Sync Zendesk knowledge base articles to Airtable with markdown conversion
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 10 nodes and runs manually, when you click “Execute workflow” (plus 1 other trigger). Along the way it connects Airtable.
How it runs
Trigger: Manually, when you click “Execute workflow” (plus 1 other trigger).
- Set base_url (Edit Fields (Set)): sets 1 field: base_url
- Set base url (Edit Fields (Set)): sets 1 field: base_url
- Get all articles (HTTP Request): calls an HTTP API
- Get articles since last run (HTTP Request): calls an HTTP API
- Split Out: splits a list into separate items
- Set fields to store (Edit Fields (Set)): sets 4 fields: id, url, title…
- Body to Markdown (Markdown): converts between Markdown and HTML
- Store Zendesk articles to Airtable (Airtable): create or update
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (7)
- Manual Trigger
n8n-nodes-base.manualTrigger - Split Out
n8n-nodes-base.splitOut - Schedule Trigger
n8n-nodes-base.scheduleTrigger - Edit Fields (Set)
n8n-nodes-base.set - Airtable
n8n-nodes-base.airtable - HTTP Request
n8n-nodes-base.httpRequest - Markdown
n8n-nodes-base.markdown
From the author
Who is it for Customer service or support teams who want to use their Zendesk articles in other tools. Content/Knowledge managers consolidating or migrating knowledge bases. Ops/automation specialists who want Markdown versions of articles (could be adapted…