Multi-channel customer support automation suite
Needs changesNeeds changes. This template uses 1 thing(s) that n8n 3.0 removes: Function (legacy). 1 breaking item(s) found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 14 nodes and runs when a new email arrives over IMAP (plus 1 other trigger). Along the way it connects Slack.
How it runs
Trigger: When a new email arrives over IMAP (plus 1 other trigger).
- Merge: merges the data from its input branches
- Normalize Messages (Function): runs custom JavaScript (legacy Function node)
- Categorize & Prioritize (Function): runs custom JavaScript (legacy Function node)
- Check Auto-Response (If): checks a condition and branches into true / false
- Generate Auto-Response (Function): runs custom JavaScript (legacy Function node)
- Notify Slack (Slack): uses Slack
- Send Auto-Response (Send Email): sends an email over SMTP
- Store in CRM (Function): runs custom JavaScript (legacy Function node)
- Error Handler (Function): runs custom JavaScript (legacy Function node)
- Log Success (Function): runs custom JavaScript (legacy Function node)
…plus 2 more steps. See the full node list below.
Services it uses
Before you upgrade to n8n 3.0
1 thing in this workflow is removed in n8n 3.0. Fix it before you upgrade:
- Function (legacy) in Normalize Messages, Categorize & Prioritize, Generate Auto-Response…: replace with Code node, mode 'Run Once for All Items'.
| Removed in 3.0 | Replace with |
|---|---|
| Function (legacy) Normalize Messages, Categorize & Prioritize, Generate Auto-Response, Store in CRM, Log Success, Error Handler | Code node, mode 'Run Once for All Items' |
Nodes used (9)
- Email Trigger (IMAP)
n8n-nodes-base.emailReadImap - Webhook
n8n-nodes-base.webhook - Function
n8n-nodes-base.function - If
n8n-nodes-base.if - Send Email
n8n-nodes-base.emailSend - Slack
n8n-nodes-base.slack - Merge
n8n-nodes-base.merge - HTTP Request
n8n-nodes-base.httpRequest - Respond to Webhook
n8n-nodes-base.respondToWebhook
From the author
Multi-Channel Customer Support Automation Suite Transform your customer support operations with this enterprise-grade automation workflow that unifies, categorizes, and intelligently routes support tickets from multiple channels. 🎯 Overview This…