Automate customer support with Mintlify documentation & Zendesk AI agent
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 32 nodes and runs when an HTTP POST request hits its webhook URL. Along the way it connects OpenRouter Chat Model. It also calls api-dsc.mintlify.com over HTTP.
How it runs
Trigger: When an HTTP POST request hits its webhook URL.
- Fetch Zendesk ticket (HTTP Request): calls an HTTP API
- Check if human agent is assigned (Switch): routes items into 2 branches
- Fetch ticket conversation (HTTP Request): calls an HTTP API
- Parse conversation (Code): runs custom JavaScript code
- Count AI replies (Code): runs custom JavaScript code
- Check how many times the AI replied (Switch): routes items into 2 branches
- Flip conversation to get the last message (Code): runs custom JavaScript code
- Message classifier (AI Agent): runs an AI agent, with model: OpenRouter Chat Model
- Message router (Switch): routes items into 4 branches
- Billing suspected - escalate (HTTP Request): calls an HTTP API (PUT)
…plus 15 more steps. See the full node list below.
Services it uses
HTTP calls to: api-dsc.mintlify.com
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (7)
- AI Agent
@n8n/n8n-nodes-langchain.agent - OpenRouter Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenRouter - Switch
n8n-nodes-base.switch - Webhook
n8n-nodes-base.webhook - Code
n8n-nodes-base.code - HTTP Request
n8n-nodes-base.httpRequest - No Operation, do nothing
n8n-nodes-base.noOp
From the author
This n8n workflow automates support ticket handling with AI-driven classification, response generation, and safety checks. Responses are based solely on your Mintlify documentation, ensuring accuracy, consistency, and reduced manual effort in customer…