Auto-reply to FAQs on WhatsApp using Postgres (Module "FAQ")
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 22 nodes and runs on WhatsApp events. Along the way it connects WhatsApp Business Cloud and Postgres.
How it runs
Trigger: On WhatsApp events.
- Initialization (Edit Fields (Set)): sets or maps fields
- Get Bot Status (Postgres): uses Postgres
- Define Flow (Switch): routes items into branches
- Starts (WhatsApp Business Cloud): uses WhatsApp Business Cloud
- Commands (Switch): routes items into branches
- Add Consultation request (Postgres): uses Postgres
- Upsert Bot Status (Postgres): uses Postgres
- Request Manager (WhatsApp Business Cloud): uses WhatsApp Business Cloud
- Main Menu (WhatsApp Business Cloud): uses WhatsApp Business Cloud
- List? (If): checks a condition and branches into true / false
…plus 11 more steps. See the full node list below.
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (7)
- WhatsApp Trigger
n8n-nodes-base.whatsAppTrigger - WhatsApp Business Cloud
n8n-nodes-base.whatsApp - Postgres
n8n-nodes-base.postgres - Switch
n8n-nodes-base.switch - Edit Fields (Set)
n8n-nodes-base.set - Summarize
n8n-nodes-base.summarize - If
n8n-nodes-base.if
From the author
Who is this for? This workflow is designed for businesses or individuals who want to automate responses to frequently asked questions via WhatsApp, while managing their question-and-answer database using Postgres. What problem is this workflow solving? This…