🚀 Boost your customer service with this WhatsApp Business bot!
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 12 nodes and runs on Google Sheets events (row added) (plus 2 other triggers). Along the way it connects WhatsApp Business Cloud and Google Sheets.
How it runs
Trigger: On Google Sheets events (row added) (plus 2 other triggers).
- User consented for WA messages? (Filter): keeps only the items that match a condition
- Is message? (If): checks a condition and branches into true / false
- Get new answers (Google Sheets): uses Google Sheets
- Sent notification template (WhatsApp Business Cloud): uses WhatsApp Business Cloud
- New message from the user (Google Sheets): append
- Loop Over Items (Loop Over Items (Split in Batches)): loops over the items in batches
- Reply to the user (WhatsApp Business Cloud): send
- Update message status (Google Sheets): update
- Wait: waits 1 seconds
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (9)
- WhatsApp Business Cloud
n8n-nodes-base.whatsApp - WhatsApp Trigger
n8n-nodes-base.whatsAppTrigger - If
n8n-nodes-base.if - Schedule Trigger
n8n-nodes-base.scheduleTrigger - Loop Over Items (Split in Batches)
n8n-nodes-base.splitInBatches - Google Sheets
n8n-nodes-base.googleSheets - Wait
n8n-nodes-base.wait - Google Sheets Trigger
n8n-nodes-base.googleSheetsTrigger - Filter
n8n-nodes-base.filter
From the author
This n8n workflow demonstrates how to automate customer interactions and appointment management via WhatsApp Business bot. 1. After submitting a Google Form, the user receives a notification via WhatsApp. These notifications are sent via a template message.…