AI customer feedback sentiment analysis
Needs changesNeeds changes. This template uses 1 thing(s) that n8n 3.0 removes: OpenAI (legacy). 1 breaking item(s) found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 4 nodes and runs when someone submits an n8n form (“Customer Feedback”). Along the way it connects Google Sheets.
How it runs
Trigger: When someone submits an n8n form (“Customer Feedback”).
- Classify feedback with OpenAI (OpenAI): uses OpenAI
- Merge: merges the data from its input branches
- Add customer feedback to Google Sheets (Google Sheets): append
Services it uses
Before you upgrade to n8n 3.0
1 thing in this workflow is removed in n8n 3.0. Fix it before you upgrade:
- OpenAI (legacy) in Classify feedback with OpenAI: replace with OpenAI node (AI section).
Rather not rewrite it? Many of these flows can be rebuilt in Make (free plan).
| Removed in 3.0 | Replace with |
|---|---|
| OpenAI (legacy) Classify feedback with OpenAI | OpenAI node (AI section) |
Nodes used (4)
- Google Sheets
n8n-nodes-base.googleSheets - Merge
n8n-nodes-base.merge - OpenAI
n8n-nodes-base.openAi - n8n Form Trigger
n8n-nodes-base.formTrigger
From the author
LOOM Walkthrough: https://www.loom.com/share/4fbe06872cb8483993e7792018594f08 How it works Create a form for customer feedback, have OpenAI classify the sentiment of the feedback (positive/neutral/negative) and store it in Google sheets! Set up steps 1.…