Detect recurring ServiceNow incidents with Google Gemini and Slack
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 16 nodes and runs on a schedule (every week at 08:00) (plus 1 other trigger). Along the way it connects ServiceNow, Slack and Google Gemini Chat Model.
How it runs
Trigger: On a schedule (every week at 08:00) (plus 1 other trigger).
- Set Config Parameters (Edit Fields (Set)): sets 2 fields: lookback_days, min_recurrence_threshold
- Fetch Incidents from Lookback (ServiceNow): get many (incident)
- Standardize Incident Fields (Edit Fields (Set)): sets or maps fields
- Group Incidents by Category (Code): runs custom JavaScript code
- Incident Analyzer Agent (AI Agent): runs an AI agent, with model: Google Gemini Chatbot; output parser: Parse Structured Output
- Set Threshold and Slack Channel (Edit Fields (Set)): sets 2 fields: min_recurrence_threshold, slack_channel
- Check Recurrence Threshold (If): checks a condition and branches into true / false
- Create ServiceNow Problem (ServiceNow): create (table record)
- Aggregate: combines items into one
- Construct Weekly Report Message (Code): runs custom JavaScript code
…plus 1 more step. See the full node list below.
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (12)
- Manual Trigger
n8n-nodes-base.manualTrigger - Schedule Trigger
n8n-nodes-base.scheduleTrigger - Edit Fields (Set)
n8n-nodes-base.set - ServiceNow
n8n-nodes-base.serviceNow - Code
n8n-nodes-base.code - If
n8n-nodes-base.if - No Operation, do nothing
n8n-nodes-base.noOp - Aggregate
n8n-nodes-base.aggregate - Slack
n8n-nodes-base.slack - AI Agent
@n8n/n8n-nodes-langchain.agent - Structured Output Parser
@n8n/n8n-nodes-langchain.outputParserStructured - Google Gemini Chat Model
@n8n/n8n-nodes-langchain.lmChatGoogleGemini
From the author
Quick overview Video Explanation: https://www.linkedin.com/posts/iamvaarblankarray-n8n-automation-ugcPost-7499437115198373888-XrkB/ This workflow runs weekly to pull recent ServiceNow incidents, groups them by configuration item and category, uses Google…