Sync Zendesk tickets to Slack thread
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 8 nodes and runs when an HTTP POST request hits its webhook URL. Along the way it connects Zendesk and Slack.
How it runs
Trigger: When an HTTP POST request hits its webhook URL.
- Get ticket (Zendesk): get
- Code: runs custom JavaScript code
- If: checks a condition and branches into true / false
- Create reply on existing thread (Slack): uses Slack
- Create thread (Slack): uses Slack
- Update ticket (Zendesk): update
- Configure (Edit Fields (Set)): sets or maps fields
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (6)
- Zendesk
n8n-nodes-base.zendesk - If
n8n-nodes-base.if - Webhook
n8n-nodes-base.webhook - Slack
n8n-nodes-base.slack - Edit Fields (Set)
n8n-nodes-base.set - Code
n8n-nodes-base.code
From the author
This workflow creates a Slack thread when a new ticket is created in Zendesk. Subsequent comments on the ticket in Zendesk are added as replies to the thread in Slack. Prerequisites - Zendesk account and Zendesk credentials. - Slack account and Slack…