Triage support tickets with Claude Sonnet, Infini Analytics, and Slack
UnknownUnknown. This template uses community nodes we can't verify statically. Uses community nodes that can't be verified statically (unverified community packages are off by default in 3.0). Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 15 nodes and runs when an HTTP POST request hits its webhook URL. Along the way it connects Anthropic Chat Model, Data table, Slack and Infini Analytics (community).
How it runs
Trigger: When an HTTP POST request hits its webhook URL.
- execution_id (Edit Fields (Set)): sets 1 field: execution_id
- Infini Analytics: uses Infini Analytics
- AI Agent: runs an AI agent, with model: Anthropic Chat Model; 1 tool (Log ticket data); output parser: Structured Output Parser
- Infini Analytics: uses Infini Analytics
- If: checks a condition and branches into true / false
- Infini Analytics: uses Infini Analytics
- Notify human on Slack (Slack): uses Slack
- If: checks a condition and branches into true / false
- Infini Analytics: uses Infini Analytics
- Infini Analytics: uses Infini Analytics
…plus 1 more step. See the full node list below.
Services it uses
Before you upgrade to n8n 3.0
We can't fully verify this one: it relies on 1 community package, and n8n 3.0 turns unverified community packages off by default (N8N_UNVERIFIED_PACKAGES_ENABLED=false).
- Check that n8n-nodes-infini-analytics is verified or supports 3.0 (used in Infini Analytics, Infini Analytics (DB query), Infini Analytics (low confidence)).
Nodes used (9)
- Webhook
n8n-nodes-base.webhook - Edit Fields (Set)
n8n-nodes-base.set - Infini Analytics
n8n-nodes-infini-analytics.infiniAnalytics - AI Agent
@n8n/n8n-nodes-langchain.agent - Anthropic Chat Model
@n8n/n8n-nodes-langchain.lmChatAnthropic - Structured Output Parser
@n8n/n8n-nodes-langchain.outputParserStructured - Data Table Tool
n8n-nodes-base.dataTableTool - If
n8n-nodes-base.if - Slack
n8n-nodes-base.slack
From the author
Quick overview Automatically triage incoming support tickets with an AI agent powered by Claude Sonnet. High-confidence responses are sent instantly, low-confidence cases escalate to a human on Slack, and every step is logged in Infini Analytics for full…