Templates / Production AI Playbook: Human Oversight (Exercise 1)

Production AI Playbook: Human Oversight (Exercise 1)

Ready for 3.0

by Elvis Sarvia ✓ · 464 views · created 2026-03-03 · Ticket Management, AI Chatbot

Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.

What this workflow does

This AI workflow has 8 nodes and runs when a chat message arrives. Along the way it connects OpenRouter Chat Model and Gmail.

How it runs

Trigger: When a chat message arrives.

  1. AI Agent: runs an AI agent, with model: OpenRouter Chat Model
  2. Human Approval (Chat): send and wait for a reply
  3. If: checks a condition and branches into true / false
  4. Gmail: uses Gmail
  5. Rejected Response (Chat): uses Chat
  6. Approved Response (Chat): uses Chat

Services it uses

OpenRouter Chat ModelGmail

Before you upgrade to n8n 3.0

Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.

Nodes used (6)

From the author

Review AI-drafted customer responses before they go out. This template sets up a chat-based approval flow where an AI agent drafts a reply and a human reviewer approves or rejects it, all within the n8n chat interface. What you'll do - Send a customer support…

Excerpt from Elvis Sarvia's description on n8n.io.

View the original on n8n.io → Check your own copy

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